Refunds / Replacements
In the event, the buyer is displeased with their product, the buyer can raise a complaint within 7 days from the day of purchase via the support section or by emailing at [email protected].
The complaints received via the support section or by email will be further passed to the vendor.
The buyer will be provided with the response to the complaint within 14 days from the day Driffle receives the buyer's complaint.
Due to the digital nature of the products being sold on Driffle, the vendors may offer a replacement of refund in discretionary basis.
The vendor is entitled to not issue a replacement or refund under the following conditions:
- if buyer has bought the wrong product by mistake
- if buyer's device does not meet the minimum product requirements
- if buyer has already accessed or redeemed the digital product key/code
The buyer is entitled to receive the following, provided the reasons are genuine and proved after investigation:
- the replacement product in the case the purchased product had any defects or was different from the description;
- in the case a replacement cannot be granted, refund of the sale price;
Please note: In case of refund, the full sale price (including any taxes or service fees charged to the buyer) will be refunded to the original method of payment. Please allow 10 to 14 working days for the refund credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that.
During peak seasons please allow up to 15-18 business days for your refund to process.