1. Introduction

These Terms and Conditions ("Terms") govern the use of the Driffle Protect service ("Driffle Protect") provided by Driffle ("driffle.com,", "platform", "we," "our," or "us"). By purchasing or using Driffle Protect, you ("customer," "user," "you," or "your") agree to comply with and be bound by these Terms. If you do not agree to these Terms, please refrain from using the Driffle Protect service.

2. Definitions

• Customer: Any individual who purchases or uses the Driffle Protect service.
• User: Any individual who accesses or uses the services provided by Driffle, including Driffle Protect.
• Driffle: UAB Driffle, with its registered office at Vilnius, Naugarduko g. 3-401, 03231, Lithuania.
• Bundle Limited: Bundle Limited, with its registered office at UNIT 2A, 17/F, GLENEALY TOWER NO.1 GLENEALY CENTRAL HONG KONG S.A.R., which provides the Driffle Protect service on behalf of Driffle.
• Driffle Protect: The purchase protection service offered by Driffle that secures customer orders from checkout to delivery with enhanced support and guarantees.
• Protected Purchase: Any order made on Driffle with Driffle Protect service applied.
• Plus Members: Subscribers to the Driffle Plus service who receive Driffle Protect automatically on all orders.
• Privacy Policy: Driffle's policy outlining the collection, use, and protection of users' personal data.

3. Service Overview

3.1. Purpose

Driffle Protect is designed to secure every purchase with comprehensive protection from checkout to delivery, backed by our dedicated support team and enhanced service guarantees.

3.2. Service Coverage

Driffle Protect covers all digital products purchased on the Driffle platform, ensuring secure transactions, priority support, and guaranteed delivery of functional products.

4. Protection Benefits

4.1. Dedicated Support Access

Customers with Driffle Protect receive priority customer support with their tickets resolved first, ensuring minimal waiting times for assistance.

4.2. Rapid Issue Resolution

Any order-related concerns, including activation issues, invalid keys, or delivery problems, will be handled with the highest priority by our support team.

4.3. Exclusive Pre-order Access

Driffle Protect customers will receive their pre-orders before other customers, ensuring first access to newly released games and products.

4.4. Product Guarantee

We guarantee that all protected purchases will be delivered as described. In cases where a product key is invalid or faulty, customers will receive either a full refund or a working replacement code.

4.5. Enhanced Security

All protected transactions are covered with advanced security measures to ensure safe and secure purchasing.

4.6. Privacy Protection

Customer privacy is protected at the highest level possible, with careful handling of all personal and transaction information.

5. Service Activation and Pricing

5.1. Automatic Application for Plus Members

Driffle Protect is automatically applied to all orders for Driffle Plus subscribers at no additional cost. Plus members cannot disable Driffle Protect during checkout.

5.2. Standalone Purchase

Driffle Protect can be purchased separately by non-Plus members and does not require a Plus subscription. Pricing will be displayed at checkout.

5.3. Optional Selection

For non-Plus members, Driffle Protect is optional but highly recommended. The service must be actively selected during checkout to be applied to the order.

6. Service Limitations and Exclusions

6.1. Application Scope

Driffle Protect only applies to purchases made directly on the Driffle platform and does not cover purchases made through third-party platforms or unauthorized resellers.

6.2. Customer Responsibility

Customers must report any issues with protected purchases within a reasonable timeframe to be eligible for protection benefits.

6.3. Valid Claims

Protection benefits only apply to legitimate issues such as invalid product keys, delivery failures, or products not matching their description. Frivolous or fraudulent claims are not covered.

7. Refund and Replacement Policy

7.1. Invalid Products

If a protected purchase results in an invalid or non-functional product key, customers are entitled to either a full refund or a working replacement, at Driffle's discretion.

7.2. Processing Time

Refunds and replacements for protected purchases will be processed with priority, typically within 24-48 hours of claim verification.

7.3. Refund Method

Refunds will be issued using the original payment method or as store credit, depending on the circumstances and customer preference.

8. Legal and Compliance

8.1. Data Protection

Driffle is committed to protecting your personal data in accordance with our Privacy Policy, ensuring the confidentiality and security of your information.

8.2. Customer Responsibility

Customers are responsible for providing accurate information when reporting issues and for maintaining the security of their account credentials.

8.3. Service Availability

Driffle Protect service availability may vary by region and product type. Driffle reserves the right to modify service coverage based on operational requirements.

8.4. Compliance with Laws

Your use of the Driffle Protect service must comply with all applicable laws and regulations.

8.5. Compliance with Driffle's Policies

The Driffle Protect service is subject to Driffle's Privacy Policy and the general Terms and Conditions of Driffle. By using Driffle Protect, you agree to adhere to all applicable policies.

9. Customer Support

9.1. Contact Methods

Protected purchase customers can reach our support team through our standard customer support channels with priority handling.

9.2. Response Times

Support requests from Driffle Protect customers receive priority handling with faster response times compared to standard support requests.

10. Miscellaneous

10.1. Modification of Terms

Driffle reserves the right to amend these Terms at any time. Any modifications will be effective immediately upon posting on Driffle. Continued use of the Driffle Protect service following any amendments constitutes acceptance of the new Terms.

10.2. Service Modifications

Driffle reserves the right to modify, enhance, or discontinue Driffle Protect benefits at its sole discretion, with appropriate notice to customers.

10.3. Contact Information

For any inquiries or concerns regarding these Terms or the Driffle Protect service, please contact our customer support team.

11. Acknowledgment

By purchasing or using Driffle Protect, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.