This Refund Policy explains when and how you can request a refund, replacement, or support for purchases made on Driffle. We sell three types of products, and each has its own refund rules. Please read the section that applies to your purchase.

1. What We Sell

Driffle is a digital marketplace. Our products fall into three categories:

• Digital Keys — Product keys or codes that you redeem on a platform (e.g., game keys, software licenses, gift cards).
• Accounts — Pre-made accounts for platforms such as Steam, Spotify, and others, delivered with login credentials.
• Top-Ups — Direct recharges to your existing account on services such as Mobile Legends, Bigo Live, and others. You provide your User ID and server details, and the recharge is applied directly—no key or code is involved.

The refund rules differ for each product type, as explained below.

2. Digital Keys

2.1. Retail Purchases

If you purchase a key as a retail customer, you have 14 days from the date of purchase to request a full refund—as long as you have not revealed (viewed) the key. No reason is needed.

Once you reveal the key, or once 14 days have passed (whichever happens first), the key is considered revealed and a change-of-mind refund is no longer available.

Important: If you do not reveal a key within 14 days of purchase, it will automatically be treated as revealed. After that point, the standard refund option closes.

2.2. Wholesale Purchases

All keys purchased through wholesale transactions are treated as revealed from the moment of purchase. There is no 14-day refund window and no unrevealed state for wholesale keys.

Wholesale customers may only request a refund or replacement for verified product issues (see Section 5).

2.3. Vendor Balance Note

If a purchase was made using withdrawable balance from a vendor’s account, any applicable refund will be credited to the Driffle Wallet only—not to transferable or withdrawable balances. Other payment methods will be refunded to the original payment source.

3. Accounts

Account products (e.g., Steam accounts, Spotify accounts) are delivered with login credentials. The same refund rules apply as for digital keys:

3.1. Retail Purchases

You have 14 days from the date of purchase to request a refund, provided the account credentials have not been revealed (viewed). After the credentials are revealed or 14 days have passed, the account is considered revealed and a change-of-mind refund is no longer available.

3.2. Wholesale Purchases

All accounts purchased through wholesale transactions are treated as revealed from the moment of purchase. No refund window applies. Refunds or replacements are only available for verified product issues (see Section 5).

3.3. Important Note on Accounts

If you experience any issue with an account after logging in—such as the account being inaccessible, banned, or not matching its description—please raise a support ticket immediately (see Section 5). Do not attempt to modify account credentials (e.g., change password or email) before contacting support, as this may affect your eligibility for a replacement or refund.

4. Top-Ups

Top-up products (e.g., Mobile Legends diamonds, Bigo Live diamonds) are non-refundable by nature. When you place a top-up order, you provide your User ID, server, and other account details, and the recharge is applied directly to your account. There is no key or code involved, and the transaction cannot be reversed once processed.

4.1. When a Top-Up Refund Is Available

A refund or resolution is available only in the following cases:

• Failed top-up: If the top-up fails to process or the recharge does not go through, the order will be automatically refunded.
• Wrong top-up: If the wrong denomination, package, or item was delivered due to a system error or listing discrepancy, you may raise a support ticket for investigation and resolution.

4.2. When a Top-Up Refund Is Not Available

Refunds are not available for top-ups in the following situations:

• You entered incorrect account details (wrong User ID, wrong server, etc.).
• You changed your mind after the top-up was successfully processed.
• The top-up was delivered successfully but you are dissatisfied with the in-game or in-app items received.

Please double-check your User ID, server, and other details before placing a top-up order. Once processed, top-ups cannot be reversed or transferred.

5. Product Issues & Support Tickets

Regardless of the product type or when the purchase was made, you can always raise a support ticket if you encounter a genuine issue with your order. Product issues include:

• The key or account credentials are invalid or do not work.
• The key has already been redeemed or the account has already been used by another party.
• The product is region-locked to a region different from what was advertised.
• The delivered product does not match the listing description (e.g., wrong edition, wrong platform, wrong top-up package).
• The account is banned, inaccessible, or significantly different from what was described.
• A top-up failed to process or the wrong top-up was applied due to a system or listing error.
• Any other verifiable defect that is not caused by the customer.

Once a product issue is verified, Driffle will, at its discretion, provide a replacement or process a refund.

6. How to Request a Refund or Raise a Ticket

6.1. Refund for Unrevealed Keys/Accounts (Retail, Within 14 Days)

If your key or account credentials have not been revealed and you are within the 14-day refund window, you can request a refund through any of the following methods:

• Order Redeem Page: After completing your purchase, the order redeem page is displayed on screen. You can request a refund directly from this page before revealing the key or credentials.
• Order Confirmation Email: Your order confirmation email contains a link to the order redeem page. Open the link and request a refund from there.
• My Orders: If you are logged in, navigate to your account and open the My Orders section. Locate the order and click the “Reveal Key / Account” link—this will take you to the order redeem page, where you can request a refund.
• Create a Ticket: You can also submit a refund request by creating a support ticket at https://driffle.com/support.

No screenshots or additional documentation are required for unrevealed refund requests.

6.2. Support Ticket for Product Issues (Revealed Keys, Accounts & Top-Ups)

If you have already revealed your key or account credentials and encounter a product issue, you can raise a support ticket through either of the following:

• Order Redeem Page: Go to the order redeem page (accessible from your order confirmation email) and raise a ticket directly from there.
• Create a Ticket: Visit https://driffle.com/support to submit a support ticket.

When raising a ticket, please provide:

• Your order ID.
• Relevant screenshots or evidence (e.g., error messages, activation failures, region mismatch, wrong top-up).
• A clear description of the problem.

Our team will review your request and, if eligible, guide you through the replacement or refund process.

7. Limitations

• Driffle operates as a digital marketplace. Sellers on Driffle are not the direct publishers of the products and may lack the technical means to revoke or reverse a delivered product.
• No change-of-mind refund is available once a key or account has been revealed, the 14-day window has expired, or a top-up has been successfully processed.
• Driffle reserves the right to deny requests that it reasonably determines to be fraudulent, abusive, or inconsistent with this policy.
• Driffle reserves the right to modify or update this Refund Policy at any time. Changes take effect immediately upon posting. Continued use of Driffle constitutes acceptance of the updated policy.

By making a purchase on Driffle, you acknowledge and agree to the terms of this Refund Policy.